South Tweed Autos Smash Repairs
Continuing to keep you on the move for over 30 years
Our dedication to offering the highest quality repair services has propelled us to becoming one of the most recognised panel shops in Northern NSW and South East Queensland. At South Tweed Autos Smash Repair’s we will always continue to further enhance our capabilities to provide a high quality, satisfaction guaranteed experience for our customers.
The structural integrity of your vehicle and the safety of your family is our highest priority. We want to make sure that you have peace of mind motoring long after your vehicle is repaired.
Customer Service Pride
After great customer service? We are the people for you. We understand your situation and we want to make your experience with us nothing but positive.
Getting you back on the road
We understand the inconvenience of having your vehicle off the road, our staff work efficiently and hard to deliver your vehicle back to you in the shortest time possible without compromising on quality.
Trusted by the biggest names
We have aligned ourselves with all major insurance companies. Allow us to take care of your damaged vehicle and return your vehicle back to its pre loss safety rating in a timely, hassle free manner.
Obtaining a Quote
It is extremely frustrating when you are unsure of what to do when an incident with your vehicle occurs, if you have any queries please do not hesitate to contact our friendly staff.
We want to make the process as simple as possible for you and we will handle the process with your insurance company once your claim has been lodged.
Once you make your claim with your insurance company they will send us your details, from there we will contact you to confirm an assessment booking.
You will get to meet our team and be introduced to your claim manager. Your claim manager will assess all damages on your vehicle and discuss the full process from here.
Your claim manager will discuss a mutually convenient time for you to have your repairs undertaken. In most cases we can book you in for repairs at the time of your assessment.
Vehicle drop off
You will drop your vehicle off for repairs and discuss any further queries you may have.
It’s that easy!
The Repair Process
Your vehicle will be worked on by highly skilled technicians that understand the value behind quality workmanship and returning your vehicle back to its pre loss condition.
To get the quality and efficient turnaround times that we strive for, your vehicle undergoes the following process to make sure we can deliver your vehicle back to you with a smile on your face.
Vehicle Check In
This is where we take down the vehicles condition and gather all information so we know that the vehicle is returned to you as it should be
This is where we draw a repair plan on your vehicle to give our staff a visual plan of the works to be carried out
Your vehicle is stripped down in full, any additional work captured and parts matched
Repair and QC
Your vehicle will undergo alignment, structural repairs and panel repairs, ensuring that work is carried out to our high standard
Prime and Paint Preperation
This is where your vehicle will have all panels prepped for the paint process to make sure the final coat is the best possible
Paint and QC
Our highly skilled technicians apply the base coat and top coat to give your vehicle to best looking finish
Refit and QC
Your vehicle is reassembled and electronics tested. Quality Checks are performed by Management, ensuring all work has been completed to our high standards
Your vehicle will get a nice spruce up to make sure it is delivered to you without remininsce of being in a repair shop
Panel Repair Department
Motor vehicles today have changed dramatically to what they were yesteryear due to manufacturers driving forward to increase the safety of their consumers through technology and structural enhancements.
It is very important that your vehicle is repaired in a shop that understands the importance of this. Under no circumstance should quality and structural integrity be compromised
Our panel department has the latest equipment to make sure your vehicle is repaired and holds the structural integrity that it did before your incident. We have electronic, state of the art chassis aligning benches and top of the range welding equipment.
Our technicians are highly skilled and attend necessary courses to make sure they can keep up with the many technical and strucural changes evolving within the industry.
Your Safety Matters
Keeping your vehicle structualy sound and safe for your family is our highest priority when in our repair department. We want to keep you safe in the many years to come.
We have a state of the art facility to make sure your vehicle passes through this stage efficiently and can handle the high volume of work that we put through our premise.
Ahead of the rest
Our fully equipped paint department now consists of:
Three full downdraft preparation bays
Two full downdraft paint booths
Large paint mixing room
Nothing but the best
Our technicians work hard to make sure that your vehicle upholds the visual integrity it did prior to its incident.
We have consultants and trainers on site regularly to assist our team with producing the high standard that is expected.
Being environmentally friendly is a priority for us so we use a water based paint which is one of the many things we have implemented to help do our bit for the environment.
We use and recommend Standoblue which is a product from the Axalta range.
Who we support
Here at South Tweed Autos Smash Repairs we take quality and efficiency very seriously. To make sure we can deliver in these areas we use the following systems to assist us:
Is a Production management software system. It allows us to deliver a consistent workflow and assists us in managing the high volume of work we put through our shop. Planning Plus has helped us produce industry leading turn-around times.
Ibodyshop Quoting Package
We use iBodyshop as our preferred Estimating and office management software. It has helped us take the efficiency in our office to the next level.
Is another piece of software to our quoting system , this allows us to quote vehicles in real time to make sure we deliver a cost effective repair for our consumers.
Thatcham Repair Methods
Thatcham software provides us with manufacturer repair methods. Due to structural and safety enhancements, we follow these methods to make sure your vehicle is repaired to the highest standard keeping structural integrity and consumer safety in mind.
Axalta Business Services
This is a division of our paint company. We use Axalta Business Services to assist us in keeping our shop on track with quality and efficiency. They also assist us in running our Repair shop as a successful business in order to keep ahead of the rest.